CONTACT

Get in touch with the FlareStore team

Whether you need help with your certificate, have a question about signing, or want to report an issue, we're here to help. Choose the best channel below based on what you need.

Before reaching out, check our Frequently Asked Questions — many common questions about certificates, signing, installation, and troubleshooting are already answered there.

Support Channels

We offer multiple ways to get help depending on the urgency and nature of your request. Our community-driven support channels are the fastest way to get answers.

Discord Community The fastest way to get help. Join our active Discord community for real-time support, troubleshooting, and discussion with both team members and experienced users. Open support tickets for account-specific issues. Join Discord
X (Twitter) Follow us for announcements, feature updates, certificate status alerts, and quick responses to questions. DMs are open for private inquiries. @FlareStoreVip
Email For formal inquiries, business partnerships, or sensitive account matters that require private communication. We aim to respond within 24-48 hours. [email protected]
Reddit For longer discussions, feature suggestions, and community content. A good place to share your experience or ask for advice from other sideloaders. u/FlareStore

How to Get Help Faster

When reaching out for support, including the right details upfront helps us resolve your issue much faster. Here's what to include depending on your situation:

  • Signing issues: The error message you're seeing, whether you're using a free or paid certificate, and your device model and iOS version.
  • Installation problems: Whether you've enabled Developer Mode (required on iOS 16+), whether you're using a DNS profile, and a screenshot of the error if possible.
  • Certificate questions: Your order ID (if applicable), the type of certificate you purchased, and what you're trying to accomplish.
  • Payment issues: Your Stripe receipt email or order ID, the plan you purchased, and a description of the problem.

The more context you provide, the faster we can help. Our Discord support tickets are the best place for detailed troubleshooting since we can go back and forth with you in real time.

Business & Partnerships

Interested in partnering with FlareStore, integrating our signing API into your product, or exploring enterprise certificate solutions? We're open to collaborations that benefit the sideloading community. Reach out via email at [email protected] with details about your project and how you'd like to work together.

If you're a developer interested in using our signing infrastructure programmatically, check out our API documentation for detailed endpoint specifications, authentication details, and code examples.

Report an Issue

Found a bug in the Web Signer? Noticed something broken on the site? We appreciate reports from the community — they help us improve the platform for everyone. When reporting a bug, include the steps to reproduce the issue, what you expected to happen, and what actually happened. Screenshots or screen recordings are extremely helpful.

For urgent issues affecting certificate validity or service availability, reach out on Discord for the fastest response.